Root To Rise Studio & Wellness

Effective September 1, 2026

Thank you for being part of our studio community. These policies help us keep classes running smoothly and fairly for everyone. Please reach out if you have any questions.

Class options: Drop in: $23 (single class), 5 Class Pack $105 (expires 120 days from purchase date), Intro 5 Class Pass Pack (limited time offer- available through August 31, 2026 and expires 120 days from purchase date)

Class Pack Policies

• -Class packs are non-refundable once purchased.

• -Class packs may be transferred to another person. To transfer, please notify the studio in writing (email or text) with the new user's name and contact information before the transferred class is attended.

• -Unused classes expire 120 days from the date of purchase. Expired classes do not roll over, extend, or convert to cash, credit, or store value.

Cancellation Policy

• -Regular classes: cancel at least 2 hours before the scheduled start time.

• -Workshops & special events: cancel at least 24 hours before the scheduled start time.

• -Canceling inside these windows, or not showing up, forfeits the class credit or payment, whether you paid drop-in or used a pack credit. This applies uniformly, including in the case of illness; we ask that you cancel as early as possible once you suspect you're unwell.

• -No additional late-cancellation fee is charged beyond the forfeited credit or payment.

• -Please cancel through the Momence app or website, available 24/7. Online cancellation is required outside staffed business hours (8:00am–5:00pm, Monday–Friday).

Waitlist

• -When a class is full, join the waitlist through the Momence app or website. You'll be notified automatically if a spot opens.

Late Arrival Policy

• -Clients arriving more than 5 minutes after class start time may be asked to wait for the next session, for both safety (as we may need to lock the door) and to avoid disrupting instruction. A denied late entry is treated as a no-show.

• -Exceptions: Baby & Me / Postpartum Core & Connection yoga, all support free groups, and informational-style workshops have no late-entry cutoff and a registered client's space is held for the full session.

Health History, Waiver & Injury Disclosure

• -All new clients must sign a liability waiver before attending their first class.

• -Please inform your instructor, before class begins, of any new injury, surgery, pregnancy, or medical condition that could affect your participation.

• -Group classes are not a substitute for one-on-one physical or occupational therapy or acupuncture treatment. Clients currently in active PT, OT, or Acupuncture care should follow their treating clinician's guidance on which classes, if any, are appropriate and participate at their own risk.

Illness & Symptom Guidance

• -Please don't attend in-person class within 24 hours of a fever, vomiting, or other contagious symptoms, out of respect for our community.

Age Requirement & Guests

• -Clients must be 18 years of age or older to attend classes at this time.

Payment

• -Class packs and workshop registrations are paid in full at time of purchase; drop-in classes are charged at booking or check-in.

• -Credit or debit card through Momence (online or in-studio) is our standard payment method. Cash or check is accepted only in person at the clinic, during clinic hours, paid in advance.

Studio Etiquette

• -Please arrive 5–10 minutes early to check in and set up.

• -Please silence phones during class and step outside for calls.

• -Please wear appropriate movement attire and bring a water bottle; socks or bare feet as instructed per class type.

• -Please wipe down and return shared equipment/props after use.

Weather & Emergency Closures

• -If the studio officially closes a class due to weather or another safety concern, everyone registered will be notified by email as soon as the decision is made.

• -Clients affected by a studio-initiated closure are not charged and lose no class credit for that session, and their pack's 120-day expiration is extended by the number of days the studio was closed.

Workshops

• -Workshops require pre-registration and pre-payment; space is limited and not guaranteed until payment is received.

• -If the studio cancels or reschedules a workshop, registered clients receive a full refund or credit toward a future workshop, their choice.

• -Cancel 24 hours or more before a workshop to receive your credit or payment back. Canceling less than 24 hours before, or not showing up, forfeits the credit or payment.

Gift Cards

• -We offer gift cards, and they never expire.

Photo & Video Release

• -The studio may photograph or record classes for marketing and social media. If you'd prefer not to be included, just let the front desk know at any time.

Policy Changes

• -These policies may be updated from time to time. We'll notify clients by email and/or a posted notice in the studio. Changes apply going forward; the price and expiration terms of a pack you've already purchased are honored as sold.